Frequently Asked Questions

Do you offer FREE shipping? 

Yes! We offer free shipping on purchases over $75, no coupon code needed! 

How quickly will my items ship? 

Great question, we are excited to share the Copahee Cotton joy and ship your items as quickly as possible.  Personalized items typically ship in 5 to 10 business days.  Business days are Monday through Friday and exclude federal holidays.  Items ship from our sunny studio by the Copahee Sound in Mount Pleasant, South Carolina. 

How do I enter my monogram? 

Traditional monograms typically read FIRST name initial, LAST name initial, MIDDLE or MAIDEN name initial.  Enter personalization exactly as you want it to appear on your item.  You would enter a monogram for Elinor Dashwood Ferrars as EFD, with the last name initial in the center. Couples monograms are ladies first!  You would enter the lady's first name initial, the couple's last name initial, and his first name initial.  You would enter a monogram for Mary and George Bailey as MBG, with the couple’s last name initial in the center. 

We will read names and other text as case sensitive; monogram fonts do not include lowercase letters. 

How may I wash and care for my items? 

To help your items last, we recommend washing in cold water and laying flat to dry or hanging.  Steam or iron inside out, never applying heat directly on designs of decorated items. 

I made a mistake in my order. What should I do? 

Please use our contact page to let us know as quickly as possible!  We can typically make changes to your order within the first 24 hours of placing an order. 

Can I cancel my order? 

We work to process your orders as quickly as possible and may begin working on your order as soon as it is submitted.  Unfortunately, if your order has begun processing, we will be unable to cancel the order. 

I received my order, but there’s a mistake.  What should I do? 

Please contact us immediately through our contact page.   If we have made a mistake, we will quickly replace your item at no additional cost to you. If there was a mistake on your part, we are so sympathetic!  We’ll help you fix it at a discounted cost to you.

Is it possible to return a customized item?

We are unable to accept returns due to the nature of personalization of items.  Items without personalization can be returned for a store credit within 30 days of purchase.  Must be in the same condition as when shipped, with no visible signs of wear.  We are unable to offer return shipping labels or be responsible for return packages before they reach our facility.